Microsoft Groove Music is brand new for Windows 10. It plays your music collection and lets you make and listen to playlists. Add your MP3s to OneDrive and you can use the Groove Music app to play your songs on other devices, too—PCs, tablets, Windows Phone, and Xbox—for free.The app is best, however, when you use it with a Groove Music Pass. For a low monthly fee, Groove Music Pass lets you stream and download music from one of the biggest music catalogs on the planet. Custom radio stations play hours of music based on your favorite artists. Use Groove Music Pass on your PC, tablet, phone, and Xbox.

Microsoft Groove Music is brand new for Windows 10. It plays your music collection and lets you make and listen to playlists. Add your MP3s to OneDrive and you can use the Groove Music app to play your songs on other devices, too—PCs, tablets, Windows Phone, and Xbox—for free.The app is best, however, when you use it with a Groove Music Pass. For a low monthly fee, Groove Music Pass lets you stream and download music from one of the biggest music catalogs on the planet. Custom radio stations play hours of music based on your favorite artists. Use Groove Music Pass on your PC, tablet, phone, and Xbox.

The Store is already pinned to Start. If you can’t find it, go to the All apps list to find it there. Search for the stuff you want, or check out top charts, categories, and curated collections.  Can you find the app you want? If it’s a free app, select Free. If it’s a paid app, select Free trial to give it a test drive. To buy it, select the button with the price. Buy once, you can enjoy it anywhere, on any compatible device—your phone, laptop, desktop, or Xbox.App updates are free and automatically. 

The Store is already pinned to Start. If you can’t find it, go to the All apps list to find it there. Search for the stuff you want, or check out top charts, categories, and curated collections.  Can you find the app you want? If it’s a free app, select Free. If it’s a paid app, select Free trial to give it a test drive. To buy it, select the button with the price. Buy once, you can enjoy it anywhere, on any compatible device—your phone, laptop, desktop, or Xbox.App updates are free and automatically. 

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the tablet so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

 
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.
 

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.
 

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

You can follow steps below to change photo for each contact.
1) Touch “Contacts” app from home screen or main menu.
2) Touch the contact which you want to change
3) Touch  at the top right corner.
4) Touch , then touch “Take photo”

Note: only the contacts save in phone can customize photo.
5) Touch capture key to take photo
Note: the photo will be lost if you touch power key to lock screen at this step.
6) touch 
7) Touch “Done” to finish.

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

In “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting) ->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

 
In Android 11, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard” (touch “show your data” first if it is the first time to access this setting)->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

In Android 10, there is a new menu “Digital Wellbeing & parental controls” which can customize the app timer for a healthy and balanced life. You can set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
To resume the app, please touch the “paused” app -> touch “SETTINGS”-> touch trash can icon to delete app timer.

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard”->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard”->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

1)       Touchin the telephone home page.2)       Slide left to go through user guide.3)       Touch “ALLOW” to go next step.  4)       Capture the color you like with the rear camera, and touch. 5)       Several new themes will be created automatically related to the color that you capture.6)       Select the one you like and touch “APPLY” to apply the new theme.   

1)       Touchin the telephone home page.2)       Slide left to go through user guide.3)       Touch “ALLOW” to go next step.  4)       Capture the color you like with the rear camera, and touch. 5)       Several new themes will be created automatically related to the color that you capture.6)       Select the one you like and touch “APPLY” to apply the new theme.   

In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the app timer ends, the app is paused for the rest of the day.
Touch “Settings” from main menu->touch “Digital Wellbeing & parental controls”->touch “Dashboard”->touch the app which you want to cancel app timer-> touch trash can icon to delete timer.

Please contact your network’s customer service to ensure that you’ve got roaming enabled.
Ask your network’s customer services to enable roaming on your account. Turn your device off for a few seconds, and then turn it back on.
Enable “Roaming Mode” by accessing “Settings”-> “Network & internet”->“Mobile network”-> Activate “Data roaming”-> Click “OK” on the pop up window”.
Move to a location with a stronger signal and try again.
Try to turn on “Airplane mode” by swiping down to access the quick settings from any screen->touch to enable “Airplane mode”->After a few seconds, turn Airplane mode off again.
Contact your SIM card operator to check the network coverage at your location.
Put your SIM into another device to check whether the SIM works in that device. This test will identify whether the issue is with your SIM or device.
Check whether there are smudges or scratches on your SIM card’s metal surface. If yes, please contact your operator to obtain a replacement SIM.
Check if your device is locked into a specific Service Operator network. If yes, your device might only use the SIM card from this Service Operator. Please check the support bands on your device’s packaging and make sure the SIM card you are using matches these bands.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

 
If you are not abroad, follow steps e) to j) above.
 
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel  website or APP “Support Center”.

Change phone ringtone:
Go to Menu->”Settings”-> “Profiles” -> Choose normal profile and press “Options”-> “Customize” -> “Ringtone”, -> Select ”Options” ->Select “Change”->Select Fixed ringtones or “Select from file”->Select your favorite ringtone and press “OK”
Remove power on/off beep:
Go to Menu-> “Settings” -> ”Profiles”> Choose normal profile and press “Options”-> “ Customize” -> ”Power on/off”->”Silent”.

If you are abroad
a) Please contact your network’s customer service to ensure that you’ve got roaming enabled.
b) Ask your network’s customer services to enable roaming on your account. Turn your device off for a few seconds, and then turn it back on.
c) Enable “Data roaming” by accessing “Settings”->“Cellular network” ->Enable “Roaming Mode”->Click “OK” on the pop up window.
d) Move to a location with a stronger signal and try again.
e) Try to turn on “Airplane mode” by swiping down to access the quick settings from any screen->touch to enable “Airplane mode”->After a few seconds, turn Airplane mode off again.
f) Contact your SIM card operator to check the network coverage at your location.
g) Put your SIM into another device to check whether the SIM works in that device. This test will identify whether the issue is with your SIM or device.
h) Check whether there are smudges or scratches on your SIM card’s metal surface. If yes, please contact your operator to obtain a replacement SIM.
i) Check if your device is locked into a specific Service Operator network. If yes, your device might only use the SIM card from this Service Operator. Please check the support bands on your device’s packaging and make sure the SIM card you are using matches these bands.
j) Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
If you are not abroad, follow steps e) to j) above.
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL website or APP “Support Center”.

Change phone ringtone:
Go to Menu-> “Settings” -> “Profiles” -> Choose one profile and press “Options”-> “Custom” -> Use navigation key to find “Ring settings”, -> Select ”Incoming call ringtone” ->Select “ Default ringtones” or “More ringtone”->Select your favorite ringtone and press “OK”
Remove power on/off beep:
Go to Menu-> “Settings” -> ”Profiles”> Choose one profile and press “Options”-> “ Custom” -> ”Other alert rings” -> ”Power on/off tone”->”Off”.

As this watch is customized according to specified operator, only specified operator SIM card can be recognized.

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”->”Settings”->”Restore factory settings”-> Enter password, press “OK”. Default password is “0000”->You will be asked” Clear user data?” Press ”OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
https://www.alcatelmobile.com/hotline-service-center

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”->”Settings”->”Restore factory settings”-> Enter password, press “OK”. Default password is “0000”->You will be asked” Clear user data?” Press ”OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
https://www.alcatelmobile.com/hotline-service-center

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”-> “Settings” -> “SELECT” -> “Device” -> “Device Information” -> “Select” -> “Reset Phone” -> “Select”-> “Reset”. Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
https://www.alcatelmobile.com/content/hotline-service-center

If you are abroad
a) Please contact your network’s customer service to ensure that you’ve got roaming enabled.
b) Ask your network’s customer services to enable roaming on your account. Turn your device off for a few seconds, and then turn it back on.
c) Enable “Data roaming” by accessing “Settings”->“SIM card & mobile network”->Click the SIM card network” ->Enable “Roaming Mode”-> Select “All networks” on the pop up window.
d) Move to a location with a stronger signal and try again.
e) Try to turn on “Airplane mode” by swiping down to access the quick settings from any screen->touch to enable “Airplane mode”->After a few seconds, turn Airplane mode off again.
f) Contact your SIM card operator to check the network coverage at your location.
g) Put your SIM into another device to check whether the SIM works in that device. This test will identify whether the issue is with your SIM or device.
h) Check whether there are smudges or scratches on your SIM card’s metal surface. If yes, please contact your operator to obtain a replacement SIM.
i) Check if your device is locked into a specific Service Operator network. If yes, your device might only use the SIM card from this Service Operator. Please check the support bands on your device’s packaging and make sure the SIM card you are using matches these bands.
j) Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
If you are not abroad, follow steps e) to j) above.
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL website or APP “Support Center”.

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”-> “Settings” -> “OK”-> “Restore factory settings”-> Enter password, press “OK”. Default password is “0000”->You will be asked “Clear user data?” Press “OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:https://www.alcatelmobile.com/contact-us/

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”->”Settings”->”Restore factory settings”-> Enter password, press “OK”. Default password is “0000”->You will be asked” Clear user data” Press ”OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:

Contact Us

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”->”Settings”->”Restore factory settings”-> Enter password, press “OK”. Default password is “0000”->You will be asked” Clear user data?” Press ”OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
https://www.alcatelmobile.com/hotline-service-center

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”->”Settings”->”Restore factory settings”-> Enter password, press “OK”. Default password is “0000”->you will be asked” Clear user data”, press “OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:

Contact Us

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”->”Settings”->”Restore factory settings”-> Enter password, press “OK”. Default password is “1234”->You will be asked” Restore factory settings” Press ”OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
https://www.alcatelmobile.com/hotline-service-center

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again.
If above method doesn’t help, try to make factory data reset on your phone by going to “Menu”->”Settings”->”Restore settings”-> Enter password, press “OK”. Default password is “0000”->you will be asked” Restore settings and restart the phone”, press “OK”. , Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:

Contact Us

Please check whether your phone’s memory is full. If yes, please delete some files and restart it to check again. If above method doesn’t help, please try to make factory data reset on your phone by long pressing “# key” and “power on/off key” at the same time under power off mode, then you will be asked “Clear user data?” . Select “OK ”. Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website: http://www.alcatel-mobile.com/global-en/support/repairResult

If you are abroad
a) Please contact your network’s customer service to ensure that you’ve got roaming enabled.
b) Ask your network’s customer services to enable roaming on your account. Turn your device off for a few seconds, and then turn it back on.
c) Enable “Roaming Mode” by accessing “Settings”->“Network & internet”->“Mobile network” ->“Data roaming”-> select “All networks” ->touch “ok” in the opening window
d) Move to a location with a stronger signal and try again.
e) Try to turn on “Airplane mode” by swiping down to access the quick settings from any screen->touch to enable “Airplane mode”->After a few seconds, turn Airplane mode off again.
f) Contact your SIM card operator to check the network coverage at your location.
g) Put your SIM into another device to check whether the SIM works in that device. This test will identify whether the issue is with your SIM or device.
h) Check whether there are smudges or scratches on your SIM card’s metal surface. If yes, please contact your operator to obtain a replacement SIM.
i) Check if your device is locked into a specific Service Operator network. If yes, your device might only use the SIM card from this Service Operator. Please check the support bands on your device’s packaging and make sure the SIM card you are using matches these bands.
j) Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
If you are not abroad, follow steps e) to j) above.
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center” (Some models do not support “Support Center”).

Check whether your phone’s memory is full. If yes, delete some files and restart it to check again. If above method doesn’t help, try to make factory data reset on your phone by long pressing “# key” and “power on/off key” at the same time under power off mode, then you will be asked “Restore factory settings”; select “Yes”. Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website: http://www.alcatel-mobile.com/global-en/support/repairResult

Check whether your phone’s memory or T card is full. If yes, delete some files and restart it to check again. If above method doesn’t help, try to make factory data reset on your phone by long pressing “# key” and “power on/off key” at the same time under power off mode, then you will be asked “Restore factory settings”, select “OK”. Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website: http://www.alcatel-mobile.com/global-en/support/repairResult

1) Make sure your phone system is up to date, you can upgrade your phone with one touch upgrade which can be downloaded from the following website: http://www.alcatelonetouch.com/global-en/support/softwareUpgrade/list
You can also using System Update to upgrade your phone: touch “Settings”->”System”->”About phone”->”Updates”->”CHECK FOR UPDATE NOW”
2) If your phone system is up to date, please keep an eye on our following update for Google lens.

The guardian should be familiar with the specific operation of SOS and the operation instruction for children.1)    After opening all positioning function, watch will send the location information to ten family numbers (APP shows SOS alarm interface with prompt).2)    Dial 10 numbers in turn. If it is no answer within 10s, then call next number. SOS status automatically terminates after successful answer. 3)    If SIM card is not inserted, has arrearage, or watch doesn't have signal. SOS will directly dial 112 (Emergency telephones, number can be customized). 

Please go to Menu-> “Settings”-> “Sound” -> choose one profile and press “Options”-> “Customize” -> use navigation key to find “SIM 1/SIM 2Ringtone”, “power on/off”, select Power on or Power off or silence.

You can access to quick settings by dragging the Status Bar down again in the Notification Panel or drag the Status Bar down by your finger.
You can also customize notification tile by touch Edit icon , press and drag a tile to add or to remove.

You can back up your data to google drive using the following steps.
1) Go “Settings”.
2) Touch “System”
3) Touch “Backup”.
4) Activate “Back up to Google Drive” in the open window.
5) Touch “Back up ow”, touch “BACK UP NOW” on the pop up window to back up date.
* App data, SMS text messages, Device settings, Call history, Contacts will be backed up.
For more back up & sync help, please continue touch “Google Photos”->”Back up & sync”.
 

You can try to upgrade your phone to the latest software via One Touch Upgrade. Please note that all data in your phone will be erased after software upgrade (not include the data in SIM and SD card). If the problem persists, please bring your phone to Alcatel repair center according to the country you are located in: http://www.alcatel-mobile.com/global-en/support/repairResult

You can try to upgrade your phone to the latest software via One Touch Upgrade. Please note that all data in your phone will be erased after software upgrade (not include the data in SIM and SD card). If the problem persists, please bring your phone to Alcatel repair center according to the country you are located in: http://www.alcatelonetouch.com/global-en/support/hotlines_repaircenters.html

Data usage controls let you monitor total usage by network type and application, and then set limits if needed.You can follow below steps to check and set Data usage.1)         Touch “Settings” icon from Home screen or under main menu2)         Touch “Data usage” 3)         Then you can check the data usage statusYou can touch the date to change period.You can activate “Set cellular data limit” and drag the red bar up or down to set the limitation. You can also drag down to check the usage per applications.              Note: to change the data usage cycle or set mobile data limit, you should turn on the data connection first.

You can access to quick settings by dragging the Status Bar down again in the Notification Panel or drag the Status Bar down by your finger.

You can also customize notification tile by touch Edit icon at the top right corner of screen, press and drag a tile to add or to remove.

There are several ways to back up your data.
Method 1:
Go to “Settings”->Touch “System”->Touch “Backup” (this function may appear under different menus according to the type of device) ->Activate “Back up to Google Drive” in the window which has now opened->Touch “Back up Now. You need to add your Google account details first.
* App data, SMS text messages, Device settings, Call history, and Contacts will be backed up.
For more back up & sync help, please continue touch “Google Photos”->“Back up & sync help”.
Method 2:
You can back up your data to another phone via the “Switch Phone” app, and then recover data when your phone has been repaired.
Swipe up in the home screen to find the search bar->enter “switch phone” and then touch “search”->Touch to open “Switch Phone” on the search results page->Transfer the contents by following the instructions.